Service

You invest in high system availability with a CHOCOTECH plant! However, you can rely on our fast support if a problem should arise. If your personnel reports a fault via "Fast Lane", our technicians can access the system and determine the cause. The vast majority of errors can be corrected immediately in dialogue with your personnel. This saves valuable time. Spare parts that are not in stock can be ordered from the spare parts catalogue integrated in the system. The CHOCOTECH team will assist you in identifying the spare part you need. We assure you the fastest possible delivery.

A production plant must be as efficient as possible during the planned production period. The high-quality CHOCOTECH systems provide the perfect basis for this. Preventive maintenance and the servicing of wear parts can increase availability and reliability even further. Let us take care of this for you!

With maintenance and advice from our service technicians, your systems will always remain highly-productive. We coordinate your wear part stock requirements with you on an individual basis – this way you remain well prepared. The maintenance and repair of individual machines can also be carried out in our factory as an option.

The use of high-quality original spare parts increases the efficiency and service life of your CHOCOTECH plant. The selection and identification of suitable spare and wear parts can be carried out quickly and effortlessly online via our spare parts catalogue "Fast Lane Parts".

A specific classification of the spare parts provides you with a good overview on how to stock wear and/or spare parts. For new systems, we create modular spare part packages after consulting with you directly. The CHOCOTECH Spare Parts Team supports you in every way possible

Even high-quality and well-maintained systems are subject to technical changes from time to time. For example, in order to optimise processes or because the latest safety and hygiene regulations require this. Especially electronic components may require modernisation due to the discontinuation of supplies. Based on our concepts, we can offer you a production process that continues to be stable.

Your CHOCOTECH specialists are the right contacts for sound advice and recommendations concerning all matters.

The potential of high-performance production systems can only be fully realised if the operating personnel are properly trained. Every team is different - that's why we design our training sessions individually and according to your needs.

CHOCOTECH specialists from a wide range of fields explain to your employees directly at the plant or in our CHOCOTECH INNOVATION CENTER (CIC) what is important. In addition to theoretical principles, the training includes practical applications and the exchange of knowledge. You benefit not only from trained personnel, but also from a system that is optimally adapted to your needs.

This guarantees that your team of professionals is properly trained along with a high level of process and system availability.